Privacy Policy and Statement



BlueFerns collects basic client information to make your support experience the very best on the Internet. We respect your privacy, and we assure you that we will maintain and use this information responsibly. Because BlueFerns has customers all over the world, we also maintain a Safe Harbor Privacy Policy for our European Union Customer that can be found here.

General Browsing
BlueFerns gathers navigational information about where you go on our Web site. This information allows us to see which areas are most visited. This helps us improve the quality of visitors' online shopping experiences by recognizing and delivering more of the features, services and products our visitors prefer. Additional non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected which will provide information regarding your use of our Web site (such as the time of your last visit to a page on our site).

Disclosure of Personal Information
Any information you provide to us at this site when you establish or update an account, purchase credits online or request information (i.e. name, address, e-mail address, telephone number and credit card information), is maintained in private files on our secure Web server and our internal systems. This information is used to enable BlueFerns to deliver services to you. To ensure compliance with federal law, BlueFerns does not maintain information provided by children under the age of 16.

You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Web site, the site or the public.

BlueFerns does not sell, rent or trade your e-mail address to third parties. We may, however, use third parties to help us provide services and marketing to you, such as fulfilling orders, processing payments, monitoring site activity, conducting surveys, and administering e-mails. If personally identifiable information (i.e. name, address, e-mail address, telephone number) is provided to any of these third parties, we will require that such information be maintained by them in strictest confidence.

Use of Cookies
BlueFerns uses a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies also allow BlueFerns to make our sites more responsive to your needs, by delivering a better and more personalized experience to you. The cookies are typically stored on your computer's hard drive and are used by BlueFerns to help track your clicks as you go through the pages within a BlueFerns Web site. In addition, BlueFerns uses cookies to help keep track of support requests and to tell us whether you have previously visited a BlueFerns website. This allows registered users to avoid reentering information upon every new visit to our site.

Cookies may also be used to aid in BlueFerns’s marketing efforts. For example, BlueFerns uses third party services such as Google Remarketing to advertise online. This allows Google to show our ads on sites across the Internet and uses first party and third party cookies together to inform, optimize and serve ads based on someone’s past visits to our website. If you wish to opt out of this type of cookie use by Google, you may do so by visiting https://tools.google.com/dlpage/gaoptout/ for the browser add-on.

Updating Personal Information
We prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information including billing and shipping information by logging into your account.

Use of Forums / Discussion Boards
None of the information contained on our Website is medical, legal, business, or other advice or opinion of BlueFerns. Any opinion expressed via this service is that of its author. Users are reminded that postings are automatic, instantaneous, and are not pre-reviewed. Additional facts and information on legal or other developments may affect the subjects discussed. Confidential information should not be discussed. BlueFerns assumes no responsibility for the content or consequences, direct or indirect, of communications by users.

Links
For your convenience, our Web site may contain links to other sites. BlueFerns is not responsible for the privacy practices or the content of such Web sites.

Questions/Changes in Policy

If you have questions or concerns with respect to our Privacy Policy, please feel free to contact us. If elements of our Privacy Policy change, we will post the policy changes in our Privacy Policy on this Web site. If you are concerned about how your personal information is used, please visit our site often for this and other important announcements about BlueFerns.

BlueFerns believes in providing a safe and secure shopping experience for all of our clients. We provide stringent and effective security measures on our Web site.

It is our policy to never send private information, such as your credit card number, via e-mail. In fact, this is a practice we recommend you adopt in all of your Internet activities.
Acceptable Use Policy

In order to maintain our system integrity and resources we expect our customers to act responsibly. When you use any BlueFerns services, in any form, you automatically agree to the following Conditions.

BlueFerns maintains high standards and values, and expects the same from its customers. We reserve the right to suspend or cancel a customer's access to any or all Services provided when we decide, in our sole discretion, that the account has been inappropriately used. In short we may decline Services because of:
Adult Material (as described below)

    Illegal content
    Use of the Services in a manner in which it was not intended
    Use of the Services in a manner which does not conform to BlueFerns's values

In addition, any website using BlueFerns eCommerce software (TrendCart) must maintain a hyperlink to "http://www.blueferns.com" at the bottom/footer of the website, which is visible throughout the majority of the website. If the hyperlink is not found, BlueFerns reserves the right to place the hyperlink on your website without notice.

Adult Material Policy
BlueFerns maintains a strict "No Adult Material Policy". Any presentation of material that is sexual, pornographic or obscene in nature, as determined in BlueFerns's sole discretion, will not be allowed. By way of example and not limitation, "Adult Material" includes any of the following:
1.Any photos or videos showing frontal nudity on either men or women.
2.Any photos or videos showing any sexually explicit nudity.
3.Any audio clips or text containing sexually explicit material.
4.Any explicit adult toys such as vibrators, etc.
5.Any sites with direct links to other sites containing such material.
6.Any site engaged in the sale of sexually explicit items.

If your site contains material that you are unsure about, please let us know before placing the order.
Transfer Policy

BlueFerns will only provide access to an account to the designated Owner or Point of Contact of that account regardless of whether someone else maintains, pays for or otherwise administers the account. The "Owner" of the account is the person or entity whose name was used to set up the account. Only the Owner will be authorized to transfer the ownership of the TrendCart store or other Services. BlueFerns is not a court of law and will not arbitrate or adjudicate disputes between potential Owners. If there is a dispute of the named Owner's right to the store or Services, BlueFerns will comply with any court order or settlement agreement.

To transfer ownership of one of your TrendCart store orders, we will need a signed, notarized copy of the Transfer of Ownership form. As an alternative, you may send a faxed copy of a notarized contract or sales agreement signed by both current and new account holders as long as it specifically mentions the TrendCart account as part of the sales agreement. Once completed, please email the form to support@blueferns.com, marked to the attention of Account Services.

Then the new owner must visit our website and purchase a separate store order. In the comments section of the form, write, "Ownership transfer request; please mirror www._______.com" (the setup fee will not be waived). If the new owner intends to use the domain name configured on the original account, we will have to cancel the original account so that we can set up the new account. If the new Owner intends to use a new domain name, we will keep the original account active and perform the mirror, in which case you would need to visit http://support.blueferns.com and fill out the online cancellation form for your account once the data has been copied for the new Owner.

Please note that an existing SSL certificate cannot be transferred from the existing account to the new account. A new one will need to be added to the new order, or purchased from any 3rd party ssl certificate provider. Please be sure that the domain registration's WHOIS information matches the new order details. Note that the store will only be accessible at its new temporary address for up to 72 hours while the updated settings propagate.

If you have TrendCart merchant services, you will not be able to transfer ownership of that account to the new Owner. The new Owner may sign up for one at http://www.blueferns.com/?products/e-commerce/trendcart-signup/. The original merchant service account will have to be manually canceled by Customer by writing to  support@blueferns.com.

In addition, email cannot be transferred along with store data. We recommend that you locally archive any sensitive email data prior to requesting transfer. If you have questions about how to do so, please contact Technical Support.

Please note that once the new Owner places a store order, we recommend that you place your store in maintenance mode and refrain from any administrative updates, as new data added during or after the copying procedure may fail to appear in new owner's store, and/or may cause duplication of database record ID#s. This will also prevent customers from placing orders which might be affected by the data copying. Since PCI guidelines prevent us from copying full credit card data, any order which is not captured prior to copying cannot be captured from the new, copied TrendCart store.
UDRP

The most recent version of the Uniform Domain Name Dispute Resolution Policy can be found at http://www.icann.org/en/udrp/#udrp.